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Refund & Return Policy

1. Return Eligibility

  • Products must be returned within 30 days of the purchase date.
  • To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
  • A receipt or proof of purchase is required to process the return.

2. Non-Returnable Items

  • Customized or personalized items
  • Items marked as final sale
  • Opened software, DVDs, or CDs
  • Items that have been installed or used

3. Return Process

  • Contact our customer service team at [customer service email or phone number] to initiate a return.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  • Ship the item(s) back to us using the provided instructions. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Shipping costs are non-refundable.

5. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need to exchange an item for the same product, contact our customer service team at helpsunyotta@gmail.com.

6. Warranty Claims

  • For warranty claims, please refer to our Warranty Policy.
  • Contact our customer service team at helpsunyotta@gmail.com for assistance with warranty claims.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, contact our customer service team immediately at helpsunyotta@gmail.com.
  • Provide your order number, a description of the issue, and photos if possible.
  • We will arrange for a replacement or refund as quickly as possible.

8. Shipping Errors

  • If you receive an incorrect item, contact our customer service team at helpsunyotta@gmail.com.
  • Provide your order number and details of the incorrect item received.
  • We will arrange for the correct item to be shipped to you and for the incorrect item to be returned.

9. Contact Us

For any questions or concerns regarding returns, please contact our customer service team at helpsunyotta@gmail.com.